SMS service - messages that get read
Fast and accurate communication can be crucial for your message to reach the recipient. With inMobile's SMS service, you can share important information instantly, reliably, and efficiently.
Send your most important messages directly to the people who matter most to your business.
SMS is not just another communication channel. It's a fast and effective way to share information that is not only delivered instantly - but also seen.
Send service messages that are seen instantly.
90% of SMS messages are opened within 3 minutes.
Build trust among customers and employees.
Build relationships with personalised SMS messages.
Increase interaction and dialogue with customers.
2-way SMS features provide greater engagement.
Streamline your organisation's communication.
Quickly send critical messages to all recipients at once.
+25,000 users are already using inMobile
Experience the power of direct SMS communication
A reliable SMS service increases efficiency and ensures your most important messages are heard.
98%
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A world of possibilities with SMS
SMS options
An SMS service offers a wide range of options for efficiently handling critical and time-sensitive communication tasks. Need to quickly inform about changes in working hours or send an important notification that requires immediate attention? And do you want to receive an instant response from your recipient?
It's all possible with inMobile as your SMS service.
SMS options
Reliability and data insight are essential parts of an SMS service. If you don't know the results of your communication efforts, you can't know how to improve going forward.
With inMobile's SMS service, you get access to important data that can help you understand and improve the effectiveness of your SMS communication. View delivery status, message history, and outgoing and incoming SMS traffic on your business account, f.ex.
Do you send links in your text messages? Gain insight into how many recipients click on your links (click-through rate or CTR).
- Reports
- Message history
SMS options
Targeted communication and audience segmentation are critical to getting the best results with an SMS service. Get the best results by customising your communication to the recipient. With inMobile's SMS service, you have access to various segmentation options that ensure your message is sent to those to whom it's relevant.
Send your SMS to a selected segment or exclude irrelevant recipients from your SMS list. You can also integrate inMobile with your other systems for extended segmentation.
Why SMS service?
High open rates
The average open rate for SMS is 98%. That's why you can be almost certain that your message are seen, and often right away.
Instant delivery
Text messages are delivered within seconds and usually read within minutes. This makes SMS an ideal channel for time-sensitive messages.
Personalised communication
SMS allows for direct dialogue with your customers and can be adapted to individual preferences and behaviour.
High response rate
The simple and immediate format of the text message means you'll often see high engagement and more responses to SMS.
Cost-effective
SMS is often more budget-friendly than other communication channels that can facilitate both 1:1 dialogue and group messaging.
Easy integration
inMobile can be integrated with other platforms for an easier and more efficient workflow across systems.
Targeting and segmentation
With the right data, you can target and segment your SMS messages so they are only sent to your selected group of recipients.
Save internal resources
With an efficient SMS service, you save a lot of time and internal resources while maintaining a high level of service.
Dialogue and interaction
Achieve 2-way communication and dialogue with your customers through SMS. It strengthens the relationship and increases trust in your organisation.
Ready to see results? Try inMobile for free
Start your SMS journey today with 14 days of free access to inMobile and discover how direct SMS communication ensures your messages don't get lost in an overcrowded inbox.
Take quick action
Fast and accurate communication is essential when sudden staff shortages occur. Whether you need immediate staffing or ongoing coordination of schedule changes, an SMS service ensures that your planning remains agile and proactive. With inMobile as your SMS solution, you can quickly and easily send messages to all relevant employees, temporary workers, and/or freelancers and get a quick reply via SMS.
- Send instant notifications to all relevant employees to ensure quick coverage of vacant shifts or sudden staffing needs.
- Manage and coordinate your workforce efficiently by sending shift changes and important updates directly to employees' mobile phones.
- Make staff scheduling easy and flexible with shared SMS updates, automatic reminders, and 1:1 dialogue options.
Get critical messages out quickly
Outages or disruptions never come at a convenient time, and while your organisation is busy trying to rectify any disruptions, the frustration of those affected mounts as they wait to hear what's going on. With an SMS service, you avoid spending unnecessary resources on ineffective communication, and frustrated customers. Instead, you can send out critical messages instantly and to all affected customers or employees at once.
- Fast and efficient communication to all those affected by any disruptions or operations.
- Save time and internal resources with proactive operational notifications while avoiding frustrated, uninformed customers.
- Increase customer and employee satisfaction with valuable and informative service text messages.
Strengthen relationships and share important info
Effective internal communication is essential for strengthening relationships and ensuring that all employees are informed and engaged. With inMobile's SMS service, sending important company updates, sharing successes and invitations, and coordinate with your colleagues across departments and geographies is easy. This ensures important information reaches the relevant employees quickly and efficiently.
- Send updates and news from your organisation to all employees (or certain segments) and make sure everyone is informed.
- Invite people to social events and share your successes to increase internal motivation, strengthen social bonds, and boost job satisfaction.
- Coordinate effectively between departments and teams with fast and reliable messaging that reduces delays and prevents miscommunication.
Easy cross-communication
Good communication is essential if you want to successfully engage members and ensure active participation in your organisation's activities. inMobile's SMS service makes sending event invitations, updates on important events, and reminders easy for organisations and ensures high member participation. With an SMS service, you can communicate quickly and reliably across your entire membership base, no matter where your members are located.
- Maximise awareness and participation by sending invitations and reminders for online and physical events.
- Ensure clear communication by updating members on important changes to planned activities or meeting times.
- Boost member engagement by sending regular news updates and sharing successes across your organisation.
Create new possibilities with innovative SMS integrations
2-way communication opens dialogue
Effective customer dialogue is about more than sending information - it's about creating an open communication channel where your customers can interact and respond to your company's communications. inMobile's SMS service opens up 2-way communication that strengthens your customer relationships and promotes engagement. Giving your customers the option to respond to your SMS (f.ex. using SMS chat) lets you collect valuable feedback and respond quickly to customer enquiries.
- Send targeted messages based on customers' past interactions and preferences to ensure relevant and personalised communication.
- Automatically notify customers with appointment reminders. It's great customer service and minimises the risk of missed appointments.
- Gather important insights from customers with 2-way SMS while handling customer queries in real-time.
Streamline and free up resources
By automating your business communication via SMS flows or SMS automation, you can increase efficiency and minimise resource consumption in your organisation. With inMobile as your SMS service, you can create automatic message sequences triggered by specific actions or events, ensuring that important information is always sent at the right time and to the right recipient. It's an effective way to maintain a continuous customer dialogue without manual effort.
- Automate reminders and notifications about deadlines or events and reduce the risk of important information getting lost.
- Use automated feedback loops to gather valuable customer insights shortly after a transaction or service experience.
- Set up automatic SMS flows for your organisation's onboarding, training, or upskilling programmes so all participants receive the right information.
More about SMS service
FAQ: SMS service
An SMS service is a valuable communication tool that lets organisations send SMS messages to a specifically defined target group - quickly and accurately. For example, in situations where there is a need to spread important information quickly. Like when a temp agency needs to fill a vacancy, or a company needs to alert employees to planned, or sudden IT outages, etc.
An SMS service is an effective way to communicate important and time-sensitive messages to customers, employees, and other stakeholders. With an SMS message, you can be almost certain that the information is delivered quickly and read by virtually all recipients, as SMS has an average open rate of 98% - and 90% are opened within the first 3 min. after receipt.
An SMS service like inMobile is a reliable way to ensure that important information reaches its destination and that information is acted upon quickly. If you need an SMS service that can handle your critical and time-sensitive communication needs, inMobile is your ideal solution.
With inMobile's SMS service, you can send SMS messages directly from your computer to your recipients' mobile phones - inMobile is an SMS gateway.
You can either write and send messages from your SMS system (inMobile) or use inMobile's email to SMS feature to send the SMS from your mail system instead. A third option is to integrate inMobile with your organisation's existing communication system using an SMS API. With this SMS solution, you create a more coherent internal communication structure.
Typically, an SMS service works by you sending a service SMS by selecting a list of recipients to receive the message. Then you type your SMS message and press send, and inMobile will ensure that the message is delivered to the selected recipient(s). You can choose to send the message immediately or schedule it to be sent at a later time.
The price of inMobile's SMS service depends on how many SMS messages you send, how many characters your SMS contains, and which countries you send SMS messages to and from.
You can read more about inMobile's SMS prices on the pricing page or send an email to [email protected] for more information about the price of our SMS service.
There are different SMS rules you should be aware of depending on your purpose for sending a text message.
If you send marketing text messages, you should always get prior consent from the recipient and offer an easy unsubscribe option. If you send a service messages, e.g. that you are switching off the power at an address for a certain period of time, you do not need prior consent to send the message. However, some choose to obtain consent and provide the option to unsubscribe anyway, just as a matter of good practice.
If you work with SMS communication, you should always stay up to date with current GDPR and data protection legislation.
PLEASE NOTE. As an inMobile customer, it is your own responsibility to comply with the legislation in force at any given time. inMobile is not a legal advisor, and therefore we recommend that you consult a professional, such as a lawyer specialising in this area, if you are in any doubt.
Yes, inMobile is 100% GDPR compliant. We ensure that all personal data is handled and stored securely and that our customers' data management complies with EU data protection regulations. We at inMobile are ISAE 3000 certified by Deloitte. The is our customers' guarantee that we comply with all applicable GDPR legislation.
Read more about inMobile's data security and compliance.
It's easy to get started with inMobile's SMS service. The first step is to create an account with inMobile. You always get the first 14 days free of charge and 50 SMS messages added to your account, which you can use to test the SMS system free of charge.
Once your account is created, you can start adding your contacts or synchronising your data. You can then write, send, and schedule your desired SMS messages.
Absolutely. With inMobile, you get a scalable SMS service, which can be very valuable for small organisations that want to communicate effectively without heavy resource requirements. No matter the size of your organisation, an SMS service can help strengthen your communication strategy and overall service both internally and externally.
Yes. You'll find various features that enable 2-way SMS where recipients can reply to your messages in inMobile. This allows for dialogue and interaction with the target audience, which is a great advantage if you handle customer service, scheduling, collecting feedback, etc.
You'll find help with setting up all types of SMS like SMS campaigns, SMS automations, SMS chats, and email to SMS at inmobile.com/guides.
There are many ways to collect your target audience's phone number and SMS permission - if that's relevant to you. Some of the more popular ways to collect mobile numbers are through pop-ups on your website, at check-out on your webshop (if you have one), through competitions, or on your company social media or email.
You can also collect phone numbers directly on your website using inMobile's HTML forms.
When collecting phone numbers, regardless of the method, it's important to make it clear what permission is being granted and what you will be using their phone number for.
Yes, you can. Although inMobile is a Danish SMS gateway, we are also a global SMS service, so you can send SMS messages from inMobile abroad. If you need an international SMS service, you can choose inMobile with peace of mind.
Learn more about your options for texting abroad with inMobile.