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Reach out to inMobile's SMS specialists and get your questions answered.
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You can also contact us on tel. +45 88 33 66 99
Monday-Thursday 9.00-16.00 CET
Friday 09.00-15.00 CET

Find us here

Axel Kiers Vej 18L
8270 Højbjerg Denmark‍

Opening hours:
Monday - Thursday 09.00 - 16.00 CET
Friday 09.00 - 15.00 CET

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+25,000 users are already using inMobile

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FAQ

Who can use inMobile?

inMobile covers multiple needs across industries. Common to all the companies we work with is the desire to use a personalised and direct form of communication, whether it's internal or external.

How does inMobile differ from the competition?

inMobile differentiates itself from competitors by continuously working to improve our platform to ensure that it always meets the evolving expectations and needs of our customers. We actively listen to customer feedback and implement new features that make it easier and more efficient for businesses to reach their target audiences.

How do I get started with inMobile?

The onboarding process is simple. Start by creating a free account at www.inmobile.com. Once you have performed your tests, upgrade your account with a few clicks and your setup is complete. If you need a free demo of inMobile, you are always welcome to contact us.

Which systems can inMobile integrate with?

At inMobile, we are continuously developing new integrations that make it easier for our customers to get the most out of their SMS communication. See the full list of integrations here

Can I send automatic messages like reminders or welcome messages with inMobile?

Yes, automatic flows can be set up via inMobile or coded against inMobile's intuitive REST API.

Is inMobile GDPR compliant?

Yes, inMobile is 100% GDPR compliant. We ensure that all personal data is handled and stored securely and that our customers' data management complies with EU data protection regulations. We at inMobile are ISAE 3000 certified by Deloitte. The is our customers' guarantee that we comply with all applicable GDPR legislation.

Read more about inMobile's data security and compliance.

Does inMobile support recipient segmentation?

inMobile allows you to precisely target your SMS campaigns by segmenting recipients based on the data available. Whether it's past purchases, behaviour, geographical location, or other relevant information, you can easily create segments to ensure your messages reach the right recipients at the right time. To avoid over-communication and ensure an optimal user experience, our platform also offers features such as list exclusion and mobile number cooldown. This means you can exclude certain recipients from your campaigns - for example, those who have already received a message within a given period - to ensure balanced and respectful communication.

Can I track the impact of my campaigns with inMobile?

Link tracking in SMS messages allows you to track how many recipients click on the included links, revealing the messages' click-through rate (CTR). If you use Shopify, you can also track revenue data.

How is the price of an SMS with inMobile calculated?

We've written an article explaining how an SMS is priced

Are there any start-up fees with inMobile?

No, it costs €0 to get started with inMobile.

How is my usage billed?

You choose a top-up amount to be added to your SMS balance. When the balance approaches 0, an automatic top-up of the same amount is made.

What happens when my demo account expires?

Nothing at all. Your 14-day free access is non-binding. You even get 50 free SMS messages to test with.

How does inMobile handle unsubscriptions?

Unsubscriptions can be managed through link-based opt-out or by using a keyword.

Can I send SMS messages to recipients in other countries with inMobile?

Yes, inMobile is connected to 200+ countries.

How do I contact inMobile support?

You can call us at +45 88 33 66 99

Monday - Thursday 09:00-16:00 CET
Friday 09:00-15:00 CET

[email protected]

[email protected]

Our live chat is available during office opening hours.
For mission-critical cases, you can call the main number outside office hours.

Does inMobile offer help with setup?

Yes. Free support is available to all inMobile customers.

What do I do if I experience technical issues with inMobile?

You can call us on +45 88 33 66 99

Monday - Thursday 09:00-16:00 CET
Friday 09:00-15:00 CET

[email protected]

[email protected]

Our live chat is available during office opening hours.
For mission-critical cases, you can call the main number outside office hours.

How do I create an effective SMS campaign with inMobile?

We have written many articles on SMS marketing available here https://www.inmobile.com/artikler. inMobile has also published a book about e-commerce.

Can I integrate with inMobile via their API?

Yes. inMobile has developed an intuitive REST API

What is inMobile's uptime?

Our uptime speaks for itself - over the past 12 months we have delivered an impressive 99.998% uptime. This result is a testament to our dedication to providing an always-available platform that ensures your messages arrive without delay. At inMobile, we work every day to maintain this stability so you can focus on creating value for your business.