Mobile number Cooldown: Email to SMS
Do you send SMS messages via the "Email to SMS" feature? Then you have the option to activate the "Mobile number cooldown" feature.
Enabling the Mobile Number Cooldown feature on your email to SMS setup means that mobile users who have already received an SMS from your company within a specified time interval will not also receive the SMS you send from your email.
This feature ensures that a mobile user can never receive more than one SMS message from your organisation within a specified time interval - whether the SMS message is sent via email to SMS, SMS automation, SMS API or campaigns.
You activate Mobile Number Cooldown inside the individual email to SMS setup in your inMobile account. In the video above, you can see how to activate the feature in email to SMS.
How to use Mobile Number Cooldown in Email to SMS
- Go to the "Email to SMS" menu item.
- Click "Create new setup" or edit an existing setup by clicking on it and then "Edit".
- Insert the domain or email you want to send SMS from.
- Click the "Next" button.
- Select your sender name.
- Tick the "Mobile number cooldown" box to activate the feature.
- Select your desired time interval* and tap "Save".
You can now be sure that your email to SMS message will not be sent to mobile users who have already received an SMS message from your company within the specified time interval.
*The time interval indicates within which time the mobile user must have received an SMS message to be excluded from your SMS sending email with that sender.
Benefits of Mobile Number Cooldown
By enabling Mobile Number Cooldown in your email to SMS setup, you can potentially gain a number of benefits.
Positive customer experience
Ensuring your recipients don't receive too many SMS messages in a short period of time is a sign of respect for their time and attention. This can help create a positive impression of your company.
Overview of broadcasts
If you send SMS messages via various features such as SMS automaitons or SMS API, it can be difficult to ensure that mobile users don't receive too many SMS messages within a short period of time. This solves the Mobile Number Cooldown feature.
Avoid cancellations
The SMS channel is one of the most personal communication channels. Therefore, it is important not to send too many SMS messages to the same recipient within a very short period of time, as this can result in a cancellation. Avoid this with Mobile Number Cooldown.