CS Megastore uses SMS messages in its webshop

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Image of CS Megastores head office.

Industry:

E-commerce

Products used:

REST API

Headquarters:

Ringsted, Denmark

Website:

csmegastore.dkhttps://www.csmegastore.dk/
We send thousands of order messages every month, so stability and automation are crucial for us. With inMobile, we can automatically send an SMS to the customer when their order is ready for pickup. This saves us a lot of time internally and ensures customers receive quick and accurate information.

About CS Megastore

CS Megastore (formerly known as ComputerSalg.dk) started as a retail store in 1996. They sold computers, hardware, and software. Since 1996, however, a lot has happened, and CS Megastore has grown from a small retail store to a full-fledged online department store with everything within electronics, kitchenware, sports, office, books, electricity, plumbing, and more.

Today, the company has a 10,000 m2 warehouse, and they continue to develop and grow their business for the benefit of their customers.

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CS Megastore creates positive online experiences for customers

Often, small things that make the biggest improvement the customer experience on your business' website. CS Megastore has learnt this through their collaboration with inMobile.

CS Megastore and inMobile have collaborated since 2013. The e-commerce business uses inMobile's REST API to send automatic SMS messages to customers when their order is ready for collection in their physical store.

Although the procedure is simple, CS Megastore finds that customers really appreciate the information. Customers avoid having to wait in vain to pick up a parcel or not knowing when they can expect to receive their products.

Most online retailers have realised that communication with customers, from the first visit to the post-purchase process, is crucial to the overall user experience. As a result, CS Megastore has chosen to introduce an automated SMS solution for optimal communication with customers.

For CS Megastore, the automated messages mean that they provide better customer service without spending a lot of resources on it. It all runs automatically in their SMS system.