Kokken & Jomfruen ensures a great customer experience with SMS
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About Kokken & Jomfruen
Kokken & Jomfruen is Denmark's largest and only nationwide catering company. From its kitchens in Aarhus, Odense, Slagelse and Glostrup, the company feeds more than 1.5 million Danes every year.
How Kokken & Jomfruen uses SMS
Kokken & Jomfruen uses inMobile to inform about the delivery process, send service pickup reminders, and ask the customer about their experience. All less satisfied customers are followed up with to find a satisfactory solution. That's why customer satisfaction is over 94% today.
"We've had the most success with SMS versus email, as not everyone sees the email. Firstly, it's important that used kitchenware is ready when we pick it up, and if a customer has something they're unhappy with, our customer service needs to make contact with the customer immediately. Here, SMS messaging is simply the only way to communicate with the customer."
Henrik Nygaard, Technical Manager, Kokken & Jomfruen