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SMS workflows
Unsubscribe via SMS
Unsubscribe via SMS allows your recipients to unsubscribe via SMS.
This is required by marketing law if your SMS messages are sent for marketing purposes.
You set up SMS unsubscribe in the following way:
- Go to "SMS workflows" and "Create setup".
- Click "Unsubscribe from a list via SMS" and select the keyword or virtual number you want to use.
- Choose to use a sub-keyword and enter e.g. "STOP" as the sub-keyword.
- Click "Next".
- Choose whether to unsubscribe the user from one, multiple or all lists and whether to blacklist the user.
- Write a return text message to the user who unsubscribes.
- Click "Create unsubscription".